Anna KuzmaTop 5 Enterprise Feedback Management SoftwareTo be customer-centric, enterprise companies should be able to globally quantify the incoming feedback and work on improvement areas based…7 min read·May 6, 2021----
Anna KuzmaHow SaaS Companies Manage Feature RequestsThe decision-making process in product development has always ended up in the non-users’ hands. But now most teams understand that it’s…8 min read·Feb 15, 2021----
Anna KuzmaHow to Build Consistent Knowledge Base Content. Useful TipsYour Knowledge Base is often a large part of customer support self-service that users experience when they interact with your brand onli5 min read·May 27, 2020----
Anna KuzmaHow to Build Employee Self-Service Portal. Popular QuestionsRecent Gartner finding reveals that 74% of companies plan to shift some of their employees to remote work permanently.5 min read·May 7, 2020----
Anna KuzmaWhat is Feedback ForumGathering quality feedback and closing the loop is essential to any company that cares about the constant improvement of its products and…4 min read·Jan 21, 2020----
Anna KuzmaHow to Setup a Functional Help DeskAfter the long process of feature comparison and checking trials you have picked up the helpdesk software that perfectly (or almost…5 min read·Dec 12, 2019----
Anna KuzmaHow Customer Feedback Can Harm Your Business and What You Can Do about ItAre customers’ reviews really important? The answer is definitely yes! With the appearance of online feedback platforms, customers’…4 min read·Jul 2, 2019----
Anna Kuzma7 Channels to Gather Quality FeedbackAny business that wants to succeed in today’s competitive marketplace needs to collect and act upon customer feedback.8 min read·Jul 2, 2019----
Anna KuzmaBest Practices to Collect Feedback for StartupsGetting feedback in the early stages of your business is extremely important. That’s because you don’t have much room to fail. Your team is…6 min read·May 22, 2019----